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Operations Toolkits

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Bar Management | Operations Toolkit

USD 89
Hotel Sales Department | Operations Toolkit

USD 79

Hotel Management Manuals & Operational Resources

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Finance & AccountingThe Accounting/Finance’s department processes accounts payable, accounts receivable, the general & the city ledgers, cash flow statement, the profit and loss statement and the balance sheet. This department also organizes the purchasing processes and provides financial information to all head of department.
Food & BeverageThe food & beverage department is responsible for the efficient operation of the kitchen, dining rooms, banquet service, room service, and lounge. This includes managing a multitude of details with the supervisors of these outlets.
Front OfficeFront Office responsibilities include preparing the night audit, operating and monitoring the reservation system, supervising daily registrations and checkouts, establishing in-house sales programs at the front desk, forecasting room sales and maintaining guest relationships with regular guests.
General & AdministrativeThe general manager is required to use the full range of managerial skills such as planning, decision making, organizing, staffing, controlling, directing, and communicating to develop a competent staff.
HousekeepingThe Housekeeping department is responsible for the upkeep of the guest rooms and public areas of the lodging property.
MaintenanceThe Maintenance / Engineering department oversees a team of electricians, plumbers, heating, ventilating, and air-conditioning contractors, and general repair personnel to provide behind-the-scenes services to the guests and employees of the property.
Sales & MarketingThe Sales & Marketing department generate and capture bookings from Leisure and Corporate channels (GIT or FIT), entice direct and OTA reservations and also provides direction for in-house promotion.

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